Welcome to mysupply's Support Page for Suppliers!

We are here to help you find everything you need for a smooth onboarding!

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Getting Started

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Account Creation

Your journey on mysupply begins when a purchaser sends you an invitation. This means they’ve identified your company as a potential supplier for their specific request. This section covers everything you need to know to access the platform and set up your account properly.

Request Page

When purchasers invite you to participate in tenders, you’ll access and review these requests through the Request Interface. This is where you’ll understand what purchasers need and prepare your responses.

Creating and Submitting Offers

Now that you understand how requests are structured across these six sections, you’re ready to prepare your response. The next phase involves gathering information, clarifying questions, and creating your offer. Before creating your offer, ensure you have all necessary information through a systematic review process.

Managing Offers

After submitting your offer, you may need to make changes or withdraw from the request. This section explains how to cancel your offer before the deadline.

How to Participate in Negotiation

After the offer deadline, purchasers may invite you to participate in negotiations. This phase represents an opportunity to refine your offer and potentially secure the contract.

This section explains the different types of negotiations and how each one works.

FAQ

The mysupply platform provides comprehensive support to ensure you can participate effectively in procurement requests.

Technical issues can sometimes occur when using the platform. This section covers common problems and how to resolve them, plus how to get help when needed.

Support

The mysupply platform provides comprehensive support to ensure you can participate effectively in procurement requests.

Live Chat Support

Available 24/7 through our AI chat bot for immediate assistance, with human support available Monday-Friday, 9:00 AM – 5:00 PM Central European Time (CET/CEST).

What our support team can help with:

  • Technical issues with the platform
  • Questions about platform navigation
  • Account-related problems
  • Specific questions about requests

How to contact our Live Support Chat:

To access the Live Chat, click the yellow speech bubble icon in the bottom-right corner of the screen.